FREQUENTLY ASKED QUESTIONS
FREQUENTLY ASKED QUESTIONS
10% EXCLUSIVE DISCOUNT ON THE WEB
BEST PRICE GUARANTEED
ALL ROOM TYPES AVAILABLE ON THE WEB
ONLY ON THE WEB DO WE OFFER EXCLUSIVE HOSTING PACKAGES
FAQ | FREQUENTLY ASKED QUESTIONS AND USEFUL INFO
Breakfast times, local activities, the advantages we offer when you book through our website… On this page, we answer the questions that commonly arise when booking accommodation, and we also provide useful information that will surely help you better plan your experience. Of course, if you have any further questions, we are available through our contact form, by phone, and on our social media profiles.
INFORMATION ON SCHEDULES
Our check in time is from 3:00 p.m. and check out time is until 11:00 p.m.
What time is breakfast served?
Breakfast is usually served from 8:00 to 10:00 am. We recommend confirming the time with reception. We have vegetarian, vegan, and gluten-free options; just let us know in advance.
What are Gastrotxoco’s opening hours and how does the service work?
It is open Wednesday through Saturday for dinner, from 7:00 PM to 10:30 PM.
Service is offered by reservation only to ensure the best experience. It is important to contact us in advance to confirm availability, as there may be events and the restaurant may not be open.
For more information about the menu or to make a reservation, please contact us at +34 667 832 557.
INFORMATION ABOUT DISCOUNTS AND RESERVATIONS ON THE WEBSITE
Is the best price guaranteed when booking through the website?
Yes, on the web you will always find the lowest price compared to other agencies and websites.
Is it safe to book online?
Of course, we work with external companies that guarantee the security and confidentiality of online payments.
Are there discounts and advantages for booking through the website?
Yes, we always offer the best price and, in addition, several discounts that you can only enjoy if you book through our website:
- Best price guaranteed on all our rates for online reservations
- 10% discount exclusively for online bookings, already applied to the price.
- Exclusive packages available in all rooms
INFORMATION ABOUT THE ORGANIZATION OF EVENTS
INFORMATION ACTIVITIES AND PLANS WITH CHARM
LINKS TO ACTIVITIES:
https://turismourdaibai.com/es/
https://www.urdailife.com/urdaibai-la-joya-de-la-costa-vasca-euskadi/
OTHER USEFUL INFORMATION
Is pets allowed?
No, pets are not allowed at Neguetxea. Thank you for your understanding.
Do you offer a laundry service?
No, Neguetxea does not have a laundry service for guests. If you need this service, we recommend visiting this laundry located nearby, in the town of Gernika.
Do you have parking at the hotel? Do I need to reserve it?
Yes, Neguetxea has free parking for guests. You can park your car with complete peace of mind and without needing to reserve in advance.
We are not responsible for items left behind or lost at the hotel
Thank you for your understanding.